The Warm Welcome Inclusion Toolkit

Inclusion is at the heart of what Warm Welcome is all about. This Toolkit brings together practical resources, ideas, and guidance to help you create a space where everyone feels they belong. It has been developed in collaboration with Warm Welcome Spaces from across the network, shaped by your experiences, insights, and the incredible work already happening in communities every day.

Before you start

We encourage you to:

Download the main Toolkit - this helps you to choose how and when to use the other resources available to you
- Main Toolkit (Digital)
- Low Ink version for Printing
- Toolkit for Printing
- Large Print Version for Visual Impairment (coming soon)
Self-led Review for Warm Welcome Spaces
Do the Leader briefing (Essentials) - 2-hour session including how to respond to difficult situations. You can do this at your own pace. You can also:

Watch the video:

If you would like to, you can download the Powerpoint to deliver it for other leaders in your team
Facilitator notes which can help you deliver the training to leaders,
there is also a shorter version in the training section.
Download the scenarios worksheet to help you prepare for
difficult conversations

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Here are a range of resources referenced in our Inclusion Toolkit to support you in becoming more inclusive.

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‍Communicating you’re inclusive

Posters and leaflets help make your space feel welcoming from the moment someone walks in, showing your commitment to inclusion straight away. This gives people a moment to pause and settle when they arrive somewhere new, where there can often be uncertainty about whether they will feel comfortable. It’s more than just a nice touch, it signals safety and reassurance, especially for those who may not have felt included in other space, or have experienced discrimination in the past.

Values and community agreement posters — editable template to display your space's shared commitments.
Promotional poster templates - inclusive imagery with clear use of the word "accessible". Communication and promotion
Multilingual welcome posters editable template with swappable language options. (coming soon)
Accessible toilet signage gender-neutral, trans-inclusive, and "not all disabilities are visible" versions.
Multilingual welcome sheet - a printable handout for visitors who don't speak English as a first language, so you can say hello in their language
Visitor welcome card - an emergency help business card you can give to people in need‍
Social media templates - graphics and suggested copy for common posts. Feel free to use these as inspiration for your own!‍
- PDF Social Media Templates
- Zip file of JPGs

Training and volunteer development

Volunteer inclusion briefing (Essentials) - 30-minute session plan with slides, you can either deliver this yourself:
Powerpoint download
5 tips for inclusion worksheet
Training facilitator notes for trainers or show them this video where our professional trainer, Rob Christopher, takes you through the training session. Afterwards, create some time in the session to invite them to share what they have learned, and any questions they have.
Videos:
- Leaders briefing for space leaders
- Scenario activity for Warm Welcome Leaders - to help them explore different scenarios
- Anti-Oppressive and Anti-discriminatory practice - an introduction training which takes half an hour
  - Powerpoint for Anti-Oppressive and Anti-Discriminatory practice training ‍
- Volunteers briefing for all Warm Welcome Volunteers

You will also find other useful training in our Guide to Inclusion training providers:

Guide to further training - trusted providers for Mental Health First Aid, safeguarding, and other specialist training for further training

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Assessment and planning tools

Practical checklists and guides to help you review, plan, and improve.

‍Accessibility and sensory-friendly self-assessment checklist review your space against key inclusion standards.
Partnership development guide - which organisations to approach in your local area and help on building lasting partnerships..

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Templates and Forms

Editable documents for day-to-day use.

Community values and Visitor agreement form - a document for co-creating shared expectations amongst guests to the space
Community Values Poster
Neurodiversity awareness resource - the essentials about becoming a neurodiversity friendly setting
Family-friendly facilities checklist — check your space works for parents, carers, and children.

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These resources are provided by the Warm Welcome Campaign for the benefit of our network and communities. They are free to use and share for non-commercial purposes, but must not be sold, altered in a misleading way, or used outside the spirit of supporting inclusive and welcoming spaces.